Policies

The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "TapeOnline.com" and "site"). Your use of the site or placement of any order indicates your acceptance of these Conditions. TapeOnline.com is a DBA of Electric Picture Company, Inc. of Nashville, Tennessee.

Privacy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology. You may verify our security credentials by clicking the "Verisign" logo found at the bottom of any page on the site.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the TapeOnline.com site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the TapeOnline.com site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received of, if you have an account with us, by editing your information on the Edit Your Account link.

We may share aggregated statistics, not linked to any individual, about buying patterns, sales and other shopping information with our marketing partners.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. You may change any of your personal information in your account on-line at any time by clicking any "Edit Account" link.

Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. TapeOnline.com is not responsible for the actions of these other sites or any other third party.

Geographical Limitations / Qualified Customers
Some products carried on TapeOnline.com can be sold only to certain types of end user customers. Also, some TapeOnline.com products can only be sold in the United States. You will be notified if the product(s) you are attempting to purchase cannot be sold to you.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. TapeOnline.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. All orders must obtain pre-approval by electronic or manual means with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

Credit Cards
We accept the following credit cards: Visa, MasterCard, American Express, Discover and Paypal. There is no surcharge for using your credit card to make purchases with TapeOnline.com. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Money Orders, Cashier's Checks, Company Checks, & Personal Checks
TapeOnline.com accepts money orders, cashier's checks, personal checks, wire transfers, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier's check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

Credit Accounts
You may use your TapeOnline.com or Electric Picture Company, Inc. credit account to purchase products listed on TapeOnline.com. The terms of our credit accounts can be found on the credit application you completed to establish credit with us. You may apply for credit by calling our Customer Service Department at (615) 263-1838.

Shipping Policy
Shipping Cut-off -- Most orders received before 5:00PM Central Standard Time will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM Central Standard Time will ship the next business day. Orders are not processed or shipped on Saturday, Sunday and certain holidays except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by TapeOnline.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

FedEx is our primary shipping carrier, but we do reserve the right to ship by other carriers and by carriers other than those stated on the site. We will assume that you prefer the lowest cost shipping method unless you specify otherwise. Usually, we ship via ground by carrier from our inventory or via drop shipment from a manufacturer or vendor.

Out-of-Stock Products
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM Central Standard Time, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time from the same warehouse. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. Also, if a portion of your order is out-of-stock in one location, yet available in another, you may receive one or more additional shipments from these other locations. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Taxes
TapeOnline.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Tennessee and Texas. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. For purchases shipping outside the United States, you are responsible for any taxes and duties required or imposed by any governmental authorities.

Returns
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 60 days from the date of purchase. After 60 days, we suggest going directly through the product manufacturer for troubleshooting, repairs, returns and/or exchanges. Feel free to reach out to TapeOnline to get contact information for a specific manufacturer.

Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 60 days from the date of purchase.

Special order items are not eligible for return or exchange.

For all other returns, we may accept unopened (factory sealed) products after 60 days, though we are under no obligation to do so, and we reserve the right to charge a 15% restocking fee.

Return Instructions
Please send any unopened items within 60 days to:

Attn: Returns
TapeOnline.com
216 Hartmann Drive Suite MB1
Lebanon, TN 37087

Unless a representative says otherwise, return freight costs and labels are the responsibility of the customer returning the goods. We recommend sending items with a tracking number by creating a label on the FedEx site and dropping off at a FedEx location. Returns will be processed within 1-2 business days from receipt of items. Refunds will be issued to the original form of payment. Exchanges will be handled as a return/repurchase. The original items will be credited to the same form of payment, and a new order will be placed for the new item.

Please contact us at 877-893-8273 or [email protected] with any questions.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we have the right to refuse or cancel any orders placed for product listed at the incorrect price. We have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your credit card or in-house account in the amount of the incorrect price.

DISCLAIMER AND LIMITATION OF LIABILITY AS TO PRODUCTS SOLD
TapeOnline.com makes no warranty as to the quality of any tape, disc, or other recording media ("Media"). In the event that any Media sold by TapeOnline.com is defective, TapeOnline.com shall only be liable for replacement of the Media.

Except as expressly stated herein, Electric Picture Company, Inc. makes no representations or warranties, either expressed or implied, of any kind with respect to products sold on the TapeOnline.com site. Except as expressly stated herein, Electric Picture Company, Inc. expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Electric Picture Company, Inc. and/or TapeOnline Texas, LP arising from any product sold on the TapeOnline.com site shall be the price of the product ordered. In no event shall Electric Picture Company, Inc., its directors, officers, employees and representatives be liable for special, indirect, consequential, or punitive damages related to product sold.

DISCLAIMER AND LIMITATION OF LIABILITY AS TO THE TAPEONLINE.COM SITE
The TapeOnline.com site and the materials therein are provided "as is". Electric Picture Company, Inc. makes no representations or warranties, either express or implied, of any kind with respect to the TapeOnline.com site, its operation, contents, information, or materials. Electric Picture Company, Inc. expressly disclaims all warranties, express or implied, of any kind with respect to the site or its use, including but not limited to merchantability and fitness for a particular purpose. You agree that Electric Picture Company, Inc., its directors, officers, employees, other representatives, successors or assigns shall not be liable for damages arising from the operation, content or use of the TapeOnline.com site. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Illegal Activities
TapeOnline.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful.

Product Giveaway Contest Rules
From time to time, TapeOnline.com may give away promotional prizes. No purchase is necessary for these promotions. You may enter the contest by submitting in writing your name, email address, and address where you would like the product shipped in the event that you are selected as a winner. You may also be eligible by making a purchase at TapeOnline.com. You may enter once per contest. The prize will be awarded and winner notified by mail, email, letter and/or telephone call.

The contest is open only to U.S. residents, unless indicated otherwise, and to those who are 18 years or older at time of entry. Employees of Electric Picture Company, Inc, their affiliates, subsidiaries, advertising and promotion agencies and their immediate family members and those living in the same household of each are not eligible.

The contest is void where prohibited by law or otherwise restricted. Electric Picture Company, Inc is not responsible for lost, late, or misdirected entries or prizes. All federal, state and local taxes, insurance, licensing, registration and title fees are the sole responsibility of the winner. Electric Picture Company, Inc reserve the right to substitute any prize for one of equal value and to end the contest at any time. Acceptance of the prize constitutes permission to Electric Picture Company, Inc and its representatives to use the winner's name and/or likeness for purposes of advertising and trade without further compensation.

We may ask the winner to execute an Affidavit of Eligibility/Release of Liability/Prize Acceptance Form within 15 days of attempted notification. Non-compliance within this time period may result in disqualification and an alternate winner may be selected. The return of any prize notification as undeliverable will result in disqualification and an alternate winner will be selected. Entering the contest may automatically place you on the TapeOnline.com mailing list, which notifies customers of our specials and promotions; however, we will remove you from the list upon request. By participating in this contest, entrants agree to be bound by these Contest Rules and the decisions of Electric Picture Company, Inc.

Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Electric Picture Company is not responsible for the operation of or content located on or through any such site.

Copyright and Trademark Notice
This site is owned and operated by Electric Picture Company, Inc. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Electric Picture Company, Inc., Copyright © 2024, ALL RIGHTS RESERVED. All audio and video clips are the sole property of Electric Picture Company, Inc. or their respective content providers. All software used on the site is the sole property of Electric Picture Company, Inc. or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Electric Picture Company, Inc.'s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

TapeOnline.com is a registered trademark of Electric Picture Company, Inc. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of Electric Picture Company, Inc. All other trademarks or service marks are property of their respective owners. The use of any TapeOnline.com trademark or service mark without Electric Picture Company, Inc.'s express written consent is strictly prohibited.

Jurisdiction and Venue
You agree that any legal action brought against Electric Picture Company, Inc. shall be governed by the laws of the State of Tennessee without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the TapeOnline.com site shall be an appropriate federal or state court located in Davidson County Tennessee. You further agree that Electric Picture Company, Inc. has at its sole discretion the choice to process any legal action through binding arbitration with Electric Picture Company, Inc. having the right to select an arbiter.

Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether TapeOnline.com signs them or not. TapeOnline.com reserves the right to make changes to this site and these Conditions at any time.