MakerBot MakerCare Protection Plan for the MakerBot Replicator Z18 Desktop 3D Printer, 2 Year
The MakerCare Service Plan is available at the time of purchase with the MakerBot Replicator Z18 3D Printer, or within 30 days of the date the MakerBot Replicator Z18 is shipped.
MakerCare is available in the contiguous United States. Each Plan covers one MakerBot 3D printer. At the time the MakerBot unit with MakerCare is shipped or enrolled in the plan, its serial number is registered with its associated MakerCare Service Plan ("œMSP") number. Only the MakerBot printer that is registered with this MSP number is eligible for service under the Plan.
The term of the Plan is two years from the order ship date or date of purchase if purchased within the 30 days following the ship date. MakerCare covers certain non-consumable MakerBot Replicator parts when they require replacement due to defect or normal wear. Exclusions apply. See list below.
MakerCare Support hours are 9:00 AM to 6:00PM EST, Monday-Saturday. Support will help to identify the source of the trouble. If replacement parts are deemed necessary, Support will coordinate shipment to you. If a return is deemed necessary for proper servicing, Support will issue you a Return Merchandise Authorization Number. Unauthorized returns will not be accepted under any circumstances. MakerBot will determine the method by which your MakerBot printer is shipped back to you and will cover shipping costs.